Fora (Fora Pathways Inc)
FORA
Fora is a nonprofit organization advancing inclusion for individuals with disabilities by building pathways to meaningful work in integrated settings, transforming lives while supporting independence and growth. Learn more: teamfora.org
Individuals with disabilities are encouraged to apply. This position is part of the New York State Industries
for the Disabled (NYSID) program, a nonprofit organization that advances employment opportunities for
individuals with disabilities and qualified veterans. Learn more: www.nysid.org
About Fora
Work changes everything. We make it happen.
Since 1996, we’ve connected individuals with disabilities to meaningful employment by partnering with organizations that expect both performance and purpose. We are a multi-region workforce model supporting operations across New York, New Jersey, Puerto Rico and the U.S. Virgin Islands.
Our teams are integrated into daily operations, maintaining facilities, supporting office functions, managing mailrooms, and more.
We operate across a wide range of services, including facilities support, administrative operations, warehouses, call center services, and other essential functions.
At Fora, employment is more than a job. It’s a foundation for independence, confidence, and dignity, expanding what’s possible in the workplace and beyond, and shaping how we work every day.
Job Summary:
As part of a team providing 24/7 coverage to a hospital switchboard the Telephone Operator/General Clerk 3 links external and internal callers to the appropriate resources.
Job Description:
Respond to all incoming calls and internal communications using Cisco Finesse via WebEx.
Serve as a resource to the caller, determine the nature of the call and direct to the appropriate department.
Implement specific protocol for handling emergencies and other notifications. Execute, respond and monitor all critical and emergency codes.
Record and transmit messages; keep records of calls placed; provide information to callers.
Represent Fora professionally, maintaining courteous and respectful communication.
Participate in supervision meetings, training, and required safety programs.
Follow all policies outlined in the site Procedures Manual and Fora's Employee Handbook.
Maintain a workplace free of harassment, discrimination, and unsafe conditions.
Report any safety, harassment, or discrimination concerns to a supervisor, Operations Manager or HR.
Job Requirements:
Fora provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Thursday - Sunday
(Overnight)
12:00am - 8:00am
32 Hours Weekly